Detailed Course Information |
Fall 2024
Nov 23, 2024 |
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| AOT 180 - Customer Service |
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This course is a study of issues in the workplace relating to effective customer service. The course includes topics such as oral, written, verbal and nonverbal communication skills, effective telephone techniques and cultural diversity in the workplace.
3.000 Credit hours 3.000 Lecture hours Syllabus Available Levels: Credit Administrative Office Tech Department Course Attributes: OFFERED SPRING TERM ONLY Restrictions: Must be enrolled in one of the following Fields of Study (Major, Minor, or Concentration): Medical Administrative Assista Prerequisites: ( ( Multiple Measures English 1 or SAT Critical Reading 380 or ACT Reading 14 or Writing Sample ENG101 1 or WS ENG101 with Lab 1 or Writing Sample ENG155 1 or Credit level ENG 155 Minimum Grade of C or Credit level ENG 101 Minimum Grade of C or Credit level ENG 101 Minimum Grade of TC or Credit level ENG 155 Minimum Grade of TC) ) |
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