Detailed Course Information |
Fall 2022
Apr 18, 2024 |
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| MKT 135 - Customer Service Techniques |
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This course studies techniques and skills required for providing customer service excellence, including illustrations to turn customer relations into high standards of customer service, satisfaction, and repeat sales.
3.000 Credit hours 3.000 Lecture hours Syllabus Available Levels: Credit All Sections for this Course Business Department Course Attributes: OFFERED FALL SPRING & SUMMER Restrictions: Must be enrolled in one of the following Fields of Study (Major, Minor, or Concentration): Basic Business Business Administration Cosmetology (Tracking) Customer Service Specialist Esthetic Technician (Tracking) Massage Therapy (Tracking) Prerequisites: ( ( SAT Critical Reading 380 or ACT Reading 14 or New ACCUPLACER Reading Comp 235 or Multiple Measures English 1 or Writing Sample ENG101 1 or WS ENG101 with Lab 1 or Writing Sample ENG155 1 or Credit level ENG 101 Minimum Grade of C or Credit level ENG 155 Minimum Grade of C or Credit level ENG 101 Minimum Grade of TC or Credit level ENG 155 Minimum Grade of TC) ) |
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