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Detailed Course Information

 

Fall 2022
Feb 02, 2023
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Information Select the desired Level or Schedule Type to find available classes for the course.

MKT 135 - Customer Service Techniques
This course studies techniques and skills required for providing customer service excellence, including illustrations to turn customer relations into high standards of customer service, satisfaction, and repeat sales.
3.000 Credit hours
3.000 Lecture hours

Syllabus Available
Levels: Credit
All Sections for this Course

Business Department

Course Attributes:
OFFERED FALL SPRING & SUMMER

Restrictions:
Must be enrolled in one of the following Fields of Study (Major, Minor, or Concentration):
      Basic Business
      Business Administration
      Cosmetology (Tracking)
      Customer Service Specialist
      Esthetic Technician (Tracking)
      Massage Therapy (Tracking)

Prerequisites:
( ( SAT Critical Reading 380 or ACT Reading 14 or New ACCUPLACER Reading Comp 235 or Multiple Measures English 1 or Writing Sample ENG101 1 or WS ENG101 with Lab 1 or Writing Sample ENG155 1 or Credit level ENG 101 Minimum Grade of C or Credit level ENG 155 Minimum Grade of C or Credit level ENG 101 Minimum Grade of TC or Credit level ENG 155 Minimum Grade of TC) )

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