Detailed Course Information |
Summer 2020
Apr 23, 2024 |
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| AOT 180 - Customer Service |
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This course is a study of issues in the workplace relating to effective customer service. The course includes topics such as oral, written, verbal and nonverbal communication skills, effective telephone techniques and cultural diversity in the workplace.
3.000 Credit hours 3.000 Lecture hours Syllabus Available Levels: Credit All Sections for this Course Administrative Office Tech Department Course Attributes: OFFERED SUMMER TERM ONLY Restrictions: Must be enrolled in one of the following Fields of Study (Major, Minor, or Concentration): Administrative Office Tech Medical Adm Asst (Tracking) Medical Administrative Assista Prerequisites: ( ( ACCUPLACER Reading Comp 056 or New ACCUPLACER Reading Comp 235 or COMPANION Reading 056 or Multiple Measures English 1 or SAT Critical Reading 380 or ACT Reading 14 or Credit level ENG 155 Minimum Grade of C or Credit level ENG 100 Minimum Grade of C* or Credit level ENG 101 Minimum Grade of C or Credit level ENG 101 Minimum Grade of TC or Credit level ENG 155 Minimum Grade of TC) ) |
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